Refund policy
Refund & Return Policy
We want you to love your Parmun shower head. If something isn't right, here's how returns work.
30-day returns
You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all included parts (shower head, wall bracket, hose and filter cartridges).
How to start a return
Email us at support@parmun.com with your order number and the reason for the return. We'll reply with the return instructions and address. Items sent back without first contacting us cannot be accepted.
Return shipping costs
- Change of mind: the customer is responsible for the return shipping cost. Original shipping costs are non-refundable.
- Damaged, defective or wrong item: we cover the cost. Please contact us within 7 days of delivery and include a photo of the issue so we can make it right — in many cases we'll send a replacement without you needing to return anything.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Non-returnable items
Used filter cartridges cannot be returned for hygiene reasons.
Exchanges
If you need to exchange an item because it arrived damaged or defective, email us and we'll take care of it.
Questions
Contact us anytime at support@parmun.com.